Identity and Access Management (IAM) Services Analyst

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Role :

We are seeking an Identity and Access Management (IAM) Services Analyst to join our team. The ideal candidate will have a good understanding of access provisioning for applications and be able to hold discussions with recertification campaign owners to guide them to the appropriate campaign configurations.  The candidate will follow existing protocols to run recertification campaigns, work with campaign owners on resolving data issues, and work with IAM Ops team to resolve any technical issues with staging campaigns. The candidate will be responsible for timely updating the recertification tracking system with the status of each campaign, monitoring the recertification campaign, and reporting any concerns. The candidate will provide weekly and final status reporting to campaign owners, maintain the operational run book, knowledge articles and user guides, provide weekly and monthly metrics reporting, and provide input on process improvements. The candidate will have a primary or back-up recertification administrator role for each campaign assigned to them. Additionally, the analyst will be responsible for supporting the ServiceNow catalogs owned by the IAM team. They will work closely with the team to gather requirements, monitor progress of the work, perform UAT testing, and communicate updates to stakeholders. The ideal candidate will have experience in ServiceNow, project management, and communication skills.

Responsibilities:

• Hold discussions with recertification campaign owners and guide them to the appropriate campaign configurations

• Follow existing protocols to run recertification campaigns

• Work with campaign owners on resolving data issues

• Work with IAM Ops team to resolve any technical issues with staging campaigns

• Timely update recertification tracking system with status of each campaign

• Monitor the recertification campaign and report any concerns

• Provide weekly and final status reporting to campaign owners

• Maintain the operational run book, knowledge articles and user guides

• Provide weekly and monthly metrics reporting

• Provide input on process improvements

• Have a primary or back-up recertification administrator role for each campaign assigned to them

• Support data cleanup activities as needed

• Train new team members on recertification campaign administration processes and protocols

• Gather requirements for ServiceNow catalog items and translate to requirements document and workflows for the developer.

• Manage ServiceNow development team for discussing priorities

Requirements:

• 2+ years of experience in the Identity and Access Management and Recertification administration

• 2+ years of experience with IAM governance tools (SailPoint, CyberArk, Okta, etc.)

• Good understanding of access provisioning for applications

• Fluency in O365 Suite, especially Microsoft Excel

• Excellent communicator in written and verbal English language

• Working knowledge of Power BI for creating metrics dashboards

• Working knowledge of Visio Diagrams

• Ability to provide timely and constant communication with campaign owners, certifiers, and recertification teams

• Ability to maintain the operational run book, knowledge articles and user guides

• Ability to provide weekly and monthly metrics reporting

• Ability to provide input on process improvements

• Ability to support data cleanup activities as needed

• Ability to train new team members on recertification campaign administration processes and protocols

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid