Key Account Manager - GI Valencia

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Job Description

Key Account Manager GI – Valencia

JOB FUNCTION:

Our Sales Team within the GI Business Unit in Spain is looking for an experienced KAM Gastroenterology to lead and develop local strategic customer relationships to grow Takeda´s business in the Valencia area within compliance and legal requirements.

ACCOUNTABILITIES: 

Therapy & Product Liaison

• Deliver agreed strategy and all necessary tactics within the key accounts in order to drive Takeda performance, including and not limited to delivering product and therapeutic knowledge, detailing to prescribers, and negotiating sales terms with hospital pharmacies.
• Run high-level scientific meetings with customers to convey product importance
• Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
• Participate at congresses, meetings and trainings.
• Act as an ambassador for the Takeda brand, its vision and values that achieves patient focus at all levels of the business.

Account Management

• Formulate comprehensive and insightful key account plans to build, manage and improve trustful relationships with key stakeholders, whilst maximizing Takeda performance.
• In coordination with supply chain, ensure Takeda product(s) is/are available at account level
• Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within your accounts.
• Develop deep local insights into priority accounts in order to shape and implement innovative offerings to meet account needs.
• In coordination with the Brand Manager, shape and identify key marketing strategies that reflect customer needs and implement activities to support this strategy.

Commercial Excellence

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision makers and important local players.
• Make changes as needed from new business opportunities and changes in the market place to achieve financial objectives.
• Analyze territory sales and competitors together with customer behavior for best KAM or IFP planning.
• Perform local marketing and sales analyses and gain patient flow insights.
• Champion Key Account Management approach and share best practices among KAM team.
• Track and communicate KPIs and performance metrics as defined in the account plan
• Form, execute and follow-up tactics and KAM plans in regards to strategies and objectives for business areas in a cost-effective way leading to best ROI.
• Report on progress and deviations to First Line Manager or Business Unit Director
• Weekly reporting and analyzing and follow-up of activities in CRM system.

Communication & Cross-Functional Collaboration

• Develop and maintain strong, effective and constructive relationships with external partners including KOLs, therapy nurses, other HCPs, patient associations (non-direct relationship), hospital pharmacists and administration to name a few by taking a leadership role in the communication and liaison between all external customers.
• Proactively engage in collaboration with fellow KAM team as well as other field partners, including MSLs, IFMA and Project Managers (where available) to ensure alignment in objectives and coordination of activities with accounts and external stakeholders.
• Identify and raise relevant issues and propose potential solutions through the appropriate internal and external channels.
• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders, particularly the BU Head and Product Manager on a regular basis.

• Share best practices and daily bases personal experiences among the team.

Others:

• Ensure business objectives are met in full compliance with laws, regulations and Takeda standards of Business Conduct and Ethics.
• Monitors compliance with external and internal policies and procedures
• Promotes, encourage and demonstrate commitment to Takeda-ism philosophy and values.
• Communicate to pharmacovigilance department any adverse reaction at the time of becoming aware of it, following company’s internal procedures.
• Ensure development and implementation of an annual quality plan within the scope of responsibility.
• Promote, encourage and demonstrate commitment to Takeda-ism philosophy and values
• Communicate any adverse reaction as soon as it is identified to the Pharmacovigilance Department as detailed in the company’s internal procedures
• Act according to Corporate, Compliance, Ethical codes and Legal standards.

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#LI-Remote